General Terms and Conditions

Introductory provisions

I.1. These General Terms and Conditions of Business (hereinafter referred to as "GTC") govern the relationship between the customer and the provider arising from the use of the provider's service consisting in the mediation of contact between the pharmacy and the customer regarding the purchase (dispensing) of a prescription medicine (hereinafter referred to as "medicine") at the pharmacy of the customer's choice (hereinafter referred to as "service"). The service is provided via the website www.lekarnapilulka.cz. During the process of using the Service, the Customer is familiarised with these GTC, the acceptance of which makes them binding on the Customer. A description of the service itself is given in Article II. GTC.

I.2. On the basis of the use of the service, contact between the pharmacy and the customer is mediated so that the customer is assured, by agreement with the pharmacy, that the medicine will be available for him at the pharmacy or that another third party (e.g. an employee of the pharmacy, see Article II.4) will be able to collect the medicine for him at the pharmacy.

I.3. The service provides electronic communication between the customer and the pharmacy but is not an online shop.

Data definition:

• The Provider is the company Pilulka, s.r.o., ID No.: 26278375, with its registered office at Ponávka 185/2, Zábrdovice (Brno-střed), 602 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno, file No. C 41571 (hereinafter referred to as the "Provider")
• For the purposes of these GTC, the Application shall be understood as an internet application ensuring the functioning of the Service, located on the website www.lekarnapilulka.cz operated by the Provider (hereinafter referred to as the "Application").
• -Customer means an individual consumer who has been issued with a valid prescription in electronic form and who wishes to use the Application to purchase a medicine from the Provider (hereinafter referred to as "Customer").
• Prescription means a prescription issued in electronic form in accordance with Act No 378/2007 Coll., the Medicines Act (hereinafter referred to as "prescription").

I.4. For the purpose of providing the service, the provider processes the customer's personal data to the extent necessary to ensure communication between the pharmacy and the customer. The personal data processed are: name and surname, e-mail address, telephone number and prescription code. The personal data maintained by the customer is entered into an online form in the application. Summary information in accordance with Articles 13 and 14 GDPR on the processing of personal data is located here.

I.5 There is no purchase contract between the customer and the provider. The use of the service does not imply that the customer is obliged to collect the medicine.

I.6. The use of the application is free of charge for the customer.

I.7. The Provider is entitled to terminate or suspend the provision of the service without further notice to the customers currently using the service.

Service

II.1. The service can only be used with a valid erecipe, using a 12-digit erecipe identifier or code, which is given to the customer by his/her treating physician in paper form or sent by text message or e-mail or via the mobile application (hereinafter referred to as the "code").

II.2. In order to use the Service, the Customer shall enter the following data into the online application form:

• Code,
• fill in your name, email address and phone number
• and choose how they wish to purchase the medicine.

II.3. The customer may purchase and collect the medicine from the pharmacy in person or may authorise a third party to collect it.

II.4. Delivery of the medicine by a pharmacy employee is not a standard service and can only be arranged by agreement between the customer and the pharmacy.

II.5. In the case of a third party picking up a medicine, its delivery to the customer is always subject to the pharmacy's discretion, pursuant to Section 83 of the Medicinal Products Act, as to whether the pharmacy will dispense the medicine to a person other than the patient, with the proviso that it will not dispense it to a person who, in its judgment, is unable to accurately convey to the customer information on the correct use of the medicine or who may misuse the medicine. It is therefore possible that, even if the pharmacy and the customer agree, the pharmacy will not ultimately dispense the medicine to a person other than the customer.

II.6. On the basis of the information received, the pharmacy will contact the customer to discuss the reservation of the medicine and the subsequent purchase and collection method.

II.7. If the customer enters a code in the online form, the pharmacist at the pharmacy will identify the medicine requested by the customer in the so-called Central Repository of Electronic Prescriptions on the basis of the code and then dispense it to the customer in the manner agreed with the customer.

II.8. The service may be used only once with each e-prescription.

II.9. The use of the service does not affect the length of validity of the erecipe.

Final provisions

• The Provider is entitled to make unilateral changes or modifications to these Terms and Conditions.
• In accordance with § 1820, paragraph 1), letter j) of the Civil Code, the customer is entitled to resolve disputes with the pharmacy regarding the purchase of medicines by means of an out-of-court complaint to the control authority, which is the State Institute for Drug Control, address: Šrobárova 48, 100 41, Prague 10, tel: +420272185111, e-mail: posta@sukl.cz, www:https://www.sukl.cz.
• The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 00020869, internet address: https://www.coi.cz (hereinafter referred to as the Czech Trade Inspection Authority), is competent for the out-of-court settlement of consumer disputes arising from a purchase contract between a customer and a pharmacy. The online dispute resolution platform located at https://ec.europa.eu/consumers... can be used to resolve disputes between the Seller and the Buyer under the Purchase Contract. The out-of-court dispute resolution is initiated at the request of the buyer, which the buyer is entitled to submit no later than 1 year from the date on which he first exercised his right, which is the subject of the dispute, with the seller. Further information on the particulars of the proposal to initiate a dispute and the manner of its conduct are set out in Sections 20d to 20h of Act No. 634/1992 Coll., on Consumer Protection.
• As far as the protection of personal data is concerned, the controlling authority is the Office for Personal Data Protection, which supervises the protection of personal data, and the Czech Trade Inspection Authority supervises compliance with Act No.634/1992 Coll., on Consumer Protection, among other things.
• The relationship between the provider, the pharmacy and the customer in matters not covered by the GTC is governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
• The Customer hereby expressly declares that he/she has read the text of these GTC before confirming the reservation, the provisions of the booking conditions are clear and understandable to him/her and he/she fully understands and will comply with them. The customer further declares that he/she reserves the medicines exclusively for his/her own use.
• These T&C come into effect from 10.6.2020.

In Brno on 10.6.2020

Pilulka, s.r.o.